Academic research turned redesign — proposing both direct messaging and community hubs as complementary features to bring Spotify's social layer to the surface and drive Free → Premium conversion.
Role
UX Research
Mobile Redesign
Timeline
2025 — Ongoing
Context
University thesis
Marketing campaign
Goal
Free → Premium
Conversion

The Brief
The thesis brief: design a marketing strategy for Spotify focused on Free → Premium conversion. My team and I approached it as a product design problem — what if the best marketing strategy was actually a product one?
Our hypothesis: music is inherently social, but Spotify's social features are buried, broken, or invisible. Fix the social layer — bring messaging and community to the surface — and you create a Premium experience worth paying for.
Research
People share music constantly — just not inside Spotify. They screenshot album art and send it to WhatsApp. They post Now Playing stories on Instagram. Our research confirmed: the desire for musical connection is strong. The problem is discoverability and interface friction — not interest.
The opportunity: design two complementary social layers that live side by side — Messages for intimate 1-on-1 connections, and Community for shared passion around genres and artists.
Low-Fi Wireframes
We started with low-fidelity wireframes to map both features and test with our group — focusing on navigation placement, content structure, and how the free vs. premium experience would feel in each flow.
Hi-Fi Designs
Both features taken to high fidelity using Spotify's existing design language — dark theme, green accents, same component patterns — so the proposal feels like a natural extension of the product, not a redesign.
Messages gives users a personal space to share songs and playlists with friends. Community gives them a public space to connect around genres, artists, and taste. Together, they make staying inside Spotify feel more natural than leaving it for WhatsApp or Instagram.
Key Decisions
01
Community as a nav tab
First-class navigation. The feature only matters if users find it — buried settings don't change behavior.
02
Premium as a soft paywall
Free users see the value first, hit limits second. The paywall is the feature working — not a wall blocking it.
03
Music context everywhere
Every message and post anchored in real songs and playlists — never abstract social activity disconnected from listening.